Last Updated: May 10, 2025
This Privacy Policy explains how NUVIRTUS LLC (“NUVIRTUS,” “we,” “our,” or “us”) collects, uses, discloses, and protects your personal information when you use our platform to browse, book, host, or manage luxury vacation rentals worldwide.
1. Data We Collect
a. Information You Provide
- Account registration: name, email, phone number, date of birth, profile photo
- Identity verification (if applicable): government ID, passport, tax ID
- Booking data: travel dates, payment information, guest preferences
b. Automatically Collected Information
- Usage data: search queries, interactions, device and browser info
- Location data: IP address and general location
- Cookies and tracking technologies for analytics and preferences
c. Information from Third Parties
- Fraud prevention and background checks via trusted providers
- Data from social media or marketing partners entered by you
2. How We Use Your Data
We use your personal information to:
- Enable account creation, identity verification, and secure account access
- Process bookings, payments, and refunds
- Communicate with you (e.g., confirmations, updates, alerts)
- Provide support and help with issues
- Improve our services, detect fraud, and strengthen security
- Personalize your experience (e.g., tailored recommendations)
- Comply with legal requirements and tax obligations
3. How We Share Your Data
We may share data with:
- Hosts and co-guests to facilitate your stay (e.g., contact info)
- Service providers that support our operations: payment processors, verification, analytics, customer support
- Building management or local authorities, when legally required
- Corporate affiliates for internal operations and service integration
- Legal entities, if required by law or court order
We do not sell your personal data.
4. Your Privacy Rights
Depending on your region, you may have rights to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Port certain data to another service
- Withdraw consent (where applicable)
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at privacy@nuvirtus.com or via the address below.
5. Data Retention & Security
We store personal data only as long as necessary—for legal compliance, dispute resolution, tax purposes, or to maintain your account. We implement industry-standard security measures to protect your information, but note that no system is completely secure. Data may persist in backups even after deletion.
6. Cookies & Tracking
We use cookies and similar tools to:
- Enable essential site functionality
- Analyze usage and performance
- Personalize your experience
- Support marketing and advertising
You can manage cookie preferences via your browser settings.
7. Children’s Privacy
NUVIRTUS is not intended for users under 18. We do not knowingly collect personal data from minors.
8. Changes to This Policy
We may update this Privacy Policy as needed (e.g., to comply with new laws or improve practices). When changes occur, we’ll update the “Last Updated” date. Continued use after changes implies acceptance.
9. Contact Information & Data Controller
NUVIRTUS LLC is the data controller responsible for your personal data. For questions or rights requests, contact:
NUVIRTUS LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: privacy@nuvirtus.com