Welcome to our FAQ section! Here you’ll find answers to the most common questions about booking with NUVIRTUS. We’ve compiled these based on guest inquiries to help you understand our booking process, payment methods, policies, and what to expect during your stay.
Whether you’re a first-time guest or a returning traveler, this guide will walk you through everything from making your initial reservation to checking out. If you can’t find the answer you’re looking for, don’t hesitate to contact our customer service team – we’re here to help make your vacation rental experience seamless and enjoyable.
Booking & Payments
Browse our properties and select your dates. Some properties offer instant booking, while others require host approval. For properties requiring approval, we recommend writing a friendly introduction about yourself and your travel plans to help hosts feel comfortable accepting your request.
We accept PayPal and Wire Transfer. Both methods are secure and processed efficiently to confirm your reservation quickly.
We require a 15% deposit to secure your reservation, with the remaining balance due before your arrival date. Payment schedules may vary by property.
Cancellation policies vary by property. Generally, cancellations made 30+ days in advance receive a full refund minus processing fees. Check your specific booking terms for details.
Property & Amenities
Yes, all properties undergo thorough quality inspections. We verify photos, amenities, and cleanliness standards to ensure they match our descriptions.
Each property listing details included amenities. Typically, this covers linens, towels, basic toiletries, Wi-Fi, and kitchen essentials. Specific inclusions vary by property.
Standard check-in is 3:00 PM and check-out is 11:00 AM. Early/late arrangements may be possible for an additional fee, subject to availability.
Yes, our guest support team is available 24/7 for any issues during your stay, from key problems to emergency assistance.
Travel & Logistics
You’ll receive detailed arrival instructions 48 hours before check-in, including key collection details, property access codes, and emergency contacts.
Contact our 24/7 support immediately. We’ll work to resolve issues quickly or, if necessary, arrange alternative accommodation at no extra cost.
Some properties require host approval, which typically takes 24-48 hours. If your request isn’t accepted, we’ll help you find similar alternatives. We recommend including a brief, friendly message about yourself and your travel purpose when requesting approval.
Modifications depend on availability and property policies. Contact us as soon as possible, and we’ll assist with changes when feasible.
Some properties require host approval, which typically takes 24-48 hours. If your request isn’t accepted, we’ll help you find similar alternatives. We recommend including a brief, friendly message about yourself and your travel purpose when requesting approval.
Policies & Guidelines
All properties are strictly non-smoking. Violations may result in additional cleaning fees and potential eviction.
Pet policies vary by property. Look for the pet-friendly icon or check the property details. Pet fees may apply.
Minor damages are covered by our standard policies. Significant damage may result in charges to repair or replace items.
Modifications depend on availability and property policies. Contact us as soon as possible, and we’ll assist with changes when feasible.
Most properties prohibit parties and events. Check specific property rules, as violations may result in immediate eviction without refund.